Reviews

I would strongly encourage you to look elsewhere. My experience was awful, so much so when I have shared my story with other dental professionals and orthodontists (for second opinions) they are shocked by Dr. Poole's lack of professionalism/treatment plan. The main reason I am writing this review is to warn others who are seeking Ortho treatment. I do not think Dr. Poole is honest and transparent and she often contradicts herself. I started my Invisalign treatment with her back in 2019 and completed my first round of Invisalign. My jaw wasn't tracking properly after treatment so she did a second treamtnet (which another Ortho told me could make Tmj worse). I was not being consistent with the second Invisalign treatment and asked if she would switch me to braces. At first she said her office was phasing out of braces and didn't really offer them anymore. I remember telling a coworker who laughed and said of course they do they're just being lazy. I thought it was bizarre when Dr. Poole said that but trusted her (why would she lie?), Well I later realized she unfortunately did. When I wasn't wearing my alligners I told her braces would be easier for me and she agreed. I thought that was very kind of her and I was very grateful. I went in got spacers (to prep me for braces).I was supposed to wear the spacers for 2 weeks but wore them for over a month. When I had my appointment for my braces she told me she reviewed my chart and my teeth were good and there was no place for her to move them. I'm sitting there confused because 1) I never finished my second Invisalign treatment so my teeth were not in their finished stage 2) why would she agree to put me in braces 3) why didn't she review my chart before ? She was honestly not having any of my questions or concerns and when I got my retainer (which didn't even fit properly) she stopped answering my calls (blocked me) and emails. I regret starting Ortho trearment with her because my treatment was never complete and I wasted money and my Ortho benefits. Do yourself a favor and go somewhere else.

Our experience with Dr. Poole and her staff has been great! They are always professional, and willing to help navigate insurance and flexible spending accounts to help make braces more affordable. Our daughter enjoys her office visits and her smile is beautiful! We couldn’t be happier with our choice of trusting Dr. Poole and her staff for our daughters orthodontic needs.

Spent 3 years in Invisalign thanks to COVID, Dr. Poole and her staff never missed a step and were never anything short of being absolutely wonderful and caring the entire time. If I could give them 6 stars I absolutely wouldn't hesitate.

Being nearly finished with my Invisalign treatment and looking forward to receiving my final retainers, Dr. Poole and her staff have been nothing short of excellent, showing efficiency, having great communication skills, and always being able to gift me a bright smile on my face with each visit, truly. Their kindness is one that should not go without gratitude, and I very much recommend Poole Orthodontics!

Great experience with Dr.Pool . My daughter is almost done with her treatment and we’re extremely happy with the results. The office is clean and well put together. Everyone there is friendly and professional. We visited a few different offices before choosing this one and we are pleased with our decision. You can’t go wrong with Dr. Pool and staff. They’re excellent!